General Enquiries
Please see the below contact information for general enquiries.
Note: Rare Voices Australia (RVA) staff cannot provide medical advice. For all medical matters, contact your medical and/or health team.
| Email: | [email protected] |
| General enquiries: | +61 (0)497 003 104 |
| Office hours: | Monday to Friday 9.00am – 5.00pm (AEST) |
| Postal: | PO Box 138, Mentone, Victoria, 3194 |
Emergencies
In the event of an emergency, call an ambulance on 000 or these support lines:
Lifeline 24-hour counselling – 13 11 14
Suicide Call Back Service – 1300 659 467
Media Enquiries
Please contact [email protected].
Feedback/Complaints
If you have specific feedback, we encourage you to communicate directly with the RVA team member you interacted with. If you prefer to send your feedback in writing, or would like to make a complaint, we encourage you to email [email protected] with the subject line ‘Feedback/Complaint’. Your feedback is important to us and assists RVA in reviewing and improving how we work. We will acknowledge the receipt of your feedback/complaint and request any further information if required. RVA will respond to all messages marked ‘Feedback/Complaint’ and endeavour to do so within 10 business days. If we have not responded to your message after 10 business days, please resend your email in the event we did not receive your original message (e.g. due to technical issues).
